Shipping Information
At freiencampingde.com, we strive to deliver your high-quality camping equipment as quickly and efficiently as possible to outdoor enthusiasts worldwide (excluding some remote areas in Asia).
Order Processing:
All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Returns & Exchanges
We want you to be completely satisfied with your camping gear purchase. If for any reason you’re not happy, we offer a straightforward return and exchange process.
Our Return Policy:
- Return Period: 15 days from the date of receipt
- Return Conditions: Items must be unused, in original packaging with all tags attached
- Return Shipping: Customer is responsible for return shipping costs
Non-Returnable Items:
For hygiene reasons and according to legal regulations, the following items cannot be returned or exchanged:
- Opened or used products from the „Imprägnieren, Reinigen, Pflegen“ (Waterproofing, Cleaning, Care) category
- Personalized accessories
- Items not in original packaging or that are damaged
Step-by-Step Return Process:
- Contact Us: Within 15 days of receiving your order, email us at [email protected] with:
- Your order number
- Items you wish to return
- Reason for return
- Preferred solution (refund or exchange)
Use subject line: „Rücksendung Bestellung #[Order Number]“
- Receive Return Instructions: Our customer service will email you return instructions and a return number within 2 business days.
- Ship Your Package: Carefully pack items in original packaging, include the return form, and send to: Bester Markisen Geschäft
Rücksendung #[Return Number]
Hansastraße 70
44137 Dortmund
Germany - Return Processing: Once we receive your package, we’ll inspect the items. Processing typically takes 3-5 business days.
Refunds & Payment Returns
After successful inspection of your return, you’ll receive your refund within:
- Credit Card (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
The credit will appear on your account once processed by your payment provider.
Exchanges:
For exchange requests, we’ll ship your desired item once we receive your return. If the new item is more expensive, we’ll charge the difference; if less expensive, we’ll refund the difference.
Questions?
Our friendly customer service team is happy to help with any questions:
Email: [email protected]
Address: Hansastraße 70, 44137 Dortmund, Germany
Thank you for choosing freiencampingde.com for your outdoor adventures! We wish you many unforgettable camping experiences with our premium equipment.
Your freiencampingde.com Team